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The Complaints Team gathered information regarding the player's verification status and betting activity but concluded that they could not adequately evaluate the casino's investigation results. The player from Spain had his account closed and was accused of fraud after minimal betting activity. The Complaints Team investigated the issue and confirmed that the casino provided evidence of the player using a card counting strategy, which was considered a breach of terms. The casino refused to return his winnings and did not give any reason for the account closure. They hide rules like this in the t&cs knowing people won’t read them. If anyone is interested I have screenshots of all live chat conversations.countries are as follows (Russian, English, French, German, Italian, Spanish, Finnish, Norwegian, Swedish.) Despite depositing 9050 TRX, she had only 1574 TRX remaining and was unable to withdraw her funds due to the ongoing verification issues.
Player complaints about LuckNation Casino
The player from Spain had requested account closure due to gambling addiction a week ago, but his account remained active and he had deposited 800 euros since. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. Please bear in mind that players from certain regions might not have access to these bonus offers. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.- We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.
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Player demands resolution for KYC rejection and withdrawal delay.
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